Privacy Policy
Aestivra (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services, including our AI-powered WhatsApp automation tools (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
a. Information You Provide:
Name, email address, phone number, and business details when you register, subscribe, or contact us.
User content you generate using our Services (e.g., messages sent via WhatsApp automation).
b. Automatically Collected Information:
IP address, browser type, device information, and website usage data through cookies and analytics tools.
Interaction logs from our Services to improve functionality and performance.
c. Third-Party Information:
Data from third-party services you integrate with (e.g., WhatsApp) in accordance with their terms and privacy policies.
2. How We Use Your Information
We use your personal data for purposes including:
Providing, maintaining, and improving our Services.
Managing subscriptions, billing, and communications.
Customising your experience and providing customer support.
Analysing Service usage and performance.
Complying with legal obligations and preventing fraud or abuse.
3. Legal Basis for Processing
Under UK GDPR, our legal bases for processing your personal data include:
Contractual necessity: To provide our Services and fulfil our agreements with you.
Legitimate interests: To improve our Services, detect fraud, and maintain security.
Consent: For marketing communications (you may opt-out at any time).
Legal obligations: To comply with applicable laws.
4. Sharing Your Information
We will not sell or rent your personal data. We may share information with:
Service providers and partners who help deliver or improve our Services.
Legal authorities if required by law or to protect rights, safety, or property.
Business transfers in the event of a merger, sale, or acquisition.
All third parties are contractually obligated to protect your data and use it only for the purposes specified.
5. Cookies and Tracking
We use cookies and similar technologies to:
Enhance your experience on our website.
Analyse traffic and usage patterns.
Support marketing and advertising efforts.
You can manage cookie preferences through your browser settings, but disabling some cookies may limit functionality.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, including:
Subscription management and billing: Retained for 7 years to comply with accounting and tax laws.
Service improvement and analytics: Retained for up to 3 years.
Legal obligations: Retained as required by law.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data and obtain a copy.
Correct or update inaccurate or incomplete data.
Request erasure of your data (“right to be forgotten”).
Restrict processing or object to processing for certain purposes.
Receive your data in a portable format.
Withdraw consent at any time for processing based on consent.
To exercise your rights, contact us at [email protected]. We will respond within one month.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children
Our Services are not directed at children under 18. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it promptly.
10. International Transfers
Some personal data may be transferred or stored outside the UK. Where this occurs, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page. Continued use of our Services constitutes acceptance of any changes.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Aestivra
Email: [email protected]
Website: www.aestivra.com
Discover the Difference
Before Aestivra vs. With Aestivra
Traditional methods of handling clinic inquiries and bookings are often slow, manual, and costly. With Aestivra, we automate and optimise lead response—delivering faster replies, smarter follow-ups, and more cost-effective client conversions.
Staff manually reply to every WhatsApp message, often missing inquiries after hours.
AI replies instantly 24/7, confirming appointments automatically.
Difficult to track who needs reminders or post-treatment check-ins
Automated follow-ups keep clients engaged and cared for without adding to staff workload.
Overwhelmed staff struggle to answer repetitive questions (pricing, services, availability).
AI provides instant, consistent answers to FAQs, freeing staff to focus on in-person care.
Slow replies lead to frustrated clients who book elsewhere.
Instant engagement keeps potential clients from slipping away, turning conversations into confirmed bookings.
Different staff members give different answers, leading to confusion or miscommunication.
AI provides accurate, consistent information every time, ensuring a professional client experience.
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